Launch an available product

Before you launch

• Confirm the workspace name shown on Home.
• Confirm that the intended product appears under Applications.
• The product must be available in the workspace and available to your account.

Launch the product

1. Open Home in the Customer Platform.
2. Under Applications, find the product you want to use.
3. Select Launch followed by the product name, such as Launch Griffin.
4. Allow the separate product tab to open. If your browser blocks it, allow pop-ups for the Customer Platform and try again.
5. Complete any product sign-in or confirmation shown in the new tab, then verify the product workspace before changing data.

Understand unavailable states

• Launch unavailable means the product cannot currently be opened from this workspace by your account.
• Contact support can appear when the product subscription is suspended or expired.
• No subscribed products means no product is currently available for that workspace.