Customer safeguards
- Tell employees what the agent protects, what administrators can see, and how support works.
- Use least-privilege administrator roles and auditable policy changes.
- Pilot network controls before organization-wide rollout and keep recovery access available.
- Collect only the connection and threat telemetry required for security and operations.
Review cycle
- Confirm the workspace, scope, and product access before a sensitive action.
- Review the product result with the accountable customer owner.
- Record the decision and assign follow-up work.
- Verify the outcome before closing the task.
- Revisit policies, access, and notification paths when the environment changes.
Get support
When contacting support about Minotaur, include the workspace, affected workflow, approximate time, and any visible correlation identifier.